Privacy Policy
Effective Date: June 2026
Field View Co. trading as Field View Firewood ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at www.fieldviewfirewood.co.uk or purchase products from us.
1. Who We Are
Field View Co. trading as Field View Firewood is a business based in the United Kingdom and supplies firewood products to customers in England.
If you have any questions about this Privacy Policy or your personal data, you can contact us:
Email:privacy@fieldviewfirewood.co.uk
Telephone: 01295 233 093
Postal Address:
Field View House
Field Way
Helmdon
Brackley
NN13 5QN
2. Information We Collect
We may collect the following personal information:
Name
Email address
Telephone number
Billing address
Delivery address
Order and transaction information
Communications you send to us through our contact form, email or telephone
We do not collect information relating to race, religion, health, political opinions or other special category data.
We do not knowingly collect information from children under the age of 18.
3. How We Collect Information
We collect personal information when you:
Place an order through our website
Subscribe to our newsletter
Complete our contact form
Contact us by email or telephone
Interact with our website through cookies and analytics technologies
4. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Deliver products to you
Manage payments and transactions
Respond to enquiries and customer service requests
Send order confirmations and service-related communications
Send marketing communications where you have consented to receive them
Improve our website, products and services
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
5. Legal Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
Contract
To fulfil orders, process payments and deliver products.
Legitimate Interests
To improve our website, customer service, security and business operations.
Consent
For email marketing communications, newsletter subscriptions and certain cookies.
Legal Obligation
Where we are required to comply with tax, accounting or other legal requirements.
6. Payment Processing
Payments made through our website are processed by third-party payment providers, including Squarespace Payments and PayPal.
We do not store or have access to your full payment card details. Payment information is collected and processed securely by the relevant payment provider in accordance with their own privacy and security policies.
7. Marketing Communications
If you subscribe to our newsletter or opt in to receive marketing communications, we may send promotional emails regarding our products and services.
We use Mailchimp to manage email marketing communications.
You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.
8. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.
We use:
Google Analytics
Essential website cookies
Advertising and marketing cookies where consent has been provided
Visitors are given the opportunity to manage cookie preferences through our cookie consent banner.
9. Advertising and Conversion Tracking
We may use advertising services provided by:
Google Ads
Meta (Facebook and Instagram)
These services may use cookies and tracking technologies to measure advertising performance, understand website usage and deliver relevant advertisements.
Where required by law, these technologies will only be used after obtaining your consent.
10. Sharing Your Information
We only share personal information where necessary to operate our business.
This may include:
Payment processors
Delivery providers including Royal Mail
Website and hosting providers
Email marketing providers
Analytics and advertising providers
We do not sell your personal information to third parties.
10a. International Data Transfers
Some of our service providers, including website hosting, analytics, advertising and email marketing providers, may process personal information outside the United Kingdom.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that personal information receives a level of protection consistent with UK data protection laws.
11. Data Retention
We retain personal information only for as long as necessary to:
Fulfil orders and customer service obligations
Meet legal, tax and accounting requirements
Resolve disputes
Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymised.
12. Your Rights
Under UK GDPR, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Request transfer of your personal data where applicable
To exercise any of these rights, please contact us using the details provided above.
13. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no method of transmission over the internet can be guaranteed to be completely secure.
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to read the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
Any updates will be published on this page together with the revised effective date.
16. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):